Privacy Policy
Last updated: [LAUNCH DATE]. This policy describes how Simple Moves ("Simple Moves," "we," "us") collects, uses, and shares information in connection with our move coordination services and this website.
1. Information we collect
When you submit our contact form or otherwise contact us, we collect the information you provide, which may include: your name, phone number, email address, the addresses of the homes involved in your move, target move dates, home size, services you are interested in, and any details you add in your message (for example, notes about access, special items, or family contacts involved in the move).
We may also collect basic technical information about your visit to this website (such as pages viewed and browser type) through our hosting provider's standard logs.
2. How we use your information
- To prepare and send your written, itemized quote.
- To coordinate your move: scheduling providers, confirming dates, and keeping you and your designated family contact updated.
- To respond to your questions and provide customer support.
- To maintain our business records related to your move.
3. How we share your information
Move coordination requires sharing move details with the local service providers involved in preparing your quote and performing your move (for example, moving companies, packing crews, cleaning and junk-removal providers). We share the details relevant to their part of the job — such as addresses, dates, home size, and services requested — when you ask us to obtain quotes or book services.
We do not sell your personal information. We do not share your mobile phone number or SMS consent information with third parties for their own marketing purposes.
We may disclose information if required by law, or to protect our rights, safety, or property.
4. Text messaging (SMS)
If you provide a mobile number and give consent, Simple Moves may send text messages about your inquiry and move (for example, quote follow-ups, scheduling confirmations, and move-day updates). Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of texts; reply HELP for help. Consent to receive texts is not a condition of purchasing any service.
5. Data security
We use reasonable administrative and technical measures to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Retention
We keep inquiry and move records for as long as needed to provide our services and maintain ordinary business records, and then delete or de-identify them when they are no longer needed.
7. Your choices
You may ask us to correct or delete your personal information, or to stop contacting you, by contacting us using the details in Section 9. Opting out of texts (STOP) stops text messages but we may still contact you by phone or email about an active move unless you tell us not to.
8. Children
Our services are intended for adults arranging residential moves. We do not knowingly collect information from children under 18.
9. Contact us
Questions about this policy: Simple Moves, [MAILING ADDRESS], [EMAIL], (314) 248-4651.
10. Changes to this policy
We may update this policy from time to time. The current version will be posted on this page with its "last updated" date.